Client Resources

New Clients Welcome!

At Otterkill Animal Hospital, we are always happy to meet and welcome new clients and patients into our pet care family.

We understand how important it is to find the right vet for you and your pet and will do our best to make you feel comfortable with your decision. And, as a new client, we want to make sure that your first visit—and every visit–exceeds your expectations and is a truly positive experience.

Thank you for considering Otterkill and look forward to seeing you soon.

Preparing for Your Visit

In order to make your appointment process quicker and easier for you and your pet, please fill out our new client forms online before your visit!

To help us learn as much as possible about your pet and his or her medical history, please obtain any previous health records that you might have. Or, if you prefer, just notify us and we can obtain the records for you in advance of your visit.

Payment Information

Thank you for choosing Otterkill Animal Hospital. Our primary mission is to deliver the best and most comprehensive veterinary care available for your Animal Companion. An important part of the mission is making the cost of optimal care as easy and manageable for our clients as possible by offering several payment options. Otterkill Animal Hospital requires PAYMENT IN FULL at the end of your animal’s examination and/or at the time of discharge.

You can choose from:

  • Cash, Check, Visa®, MasterCard®, American Express®, Discover Card®
  • Convenient Monthly Payment Plans¹ from CareCredit®
    • Allow you to begin treatment today and pay over time
    • Available for any treatment amount
    • Can be used repeatedly – for your entire family – without having to reapply¹
  • Debit Card

What to Expect

Before your visit, get to know our hospital by taking a virtual tour and reading our staff’s bios.

What Can We Help You Find?

Generations Continue to Choose Otterkill

Why We Stand Out
  • Trusted Family Hometown Practice

    Our care for pets, span generations as we continue to watch our client's children become clients themselves.

  • Certified & Accredited

    Certified by both the American Animal Hospital Association (AAHA) and the New York State Veterinary Medical Society (NYSVMS).

  • Three Decades of Care

    We are ranked at the top 14% of animal hospitals in the country! We have been keeping pets happy and healthy for over 30 years since 1988.

Meet  Our Team

  • Dr. Jackie  Chaffer, DVM Photo
    Dr. Jackie Chaffer, DVM

    Veterinarian

    Educational Background Long Beach High School- Long Beach, Long Island NY Class of 1995 University of Wisconsin-Madison, Wisconsin Class of 1999, Bachelor of Science Major: Bacteriology St George’s University School of Veterinary Medicine- Doctor of Veterinary Medicine, St. George’s Grenada, West Indies Class of 2008 Clinical Year: University of Minnesota- Twin Cities, MN Number of Family Animal Companions: 4 Names and Breeds Grayson- lab mix Harvey- Domestic shorthair Slade- domestic shorthair ...
  • Dr. Melanie  Haines Photo
    Dr. Melanie Haines

    Veterinarian

    Educational Background: Dr. Melanie grew up right here in Orange County, graduating from Middletown High School. She attended the University of Liege in Belgium for her veterinary studies, achieving her DVM in 2013. During vet school, she also spent a year at the University of Zaragoza in Spain. Upon returning to the US, she completed the ECFVG certification program to become licensed in NY. In 2018, she completed a course in small animal acupuncture at the Chi Institute. What made you want to ...
  • Rebecca  Angley, LVT Photo
    Rebecca Angley, LVT

    Practice Manager

    Educational Background: Bachelor's of Science in Biology from St. Lawrence University; Associates in Veterinary Technology from AAHA DEVTP What made you want to work at an animal hospital? I knew from a very early age that I wanted to work with animals because they are so innocent and pure in their motivations. I have always been fascinated by their simple yet complex methods of communication. I have dedicated my life to learning how to understand them and try to “talk back”. What is your hope ...
  • Gina  Schlegel, LVT Photo
    Gina Schlegel, LVT

    Veterinary Technician

    Educational Background: AAS Veterinary Science Technology SUNY Delhi What made you want to work at an animal hospital? Growing up our family dog RIP was my best friend, when he had to have his front leg amputated, I wanted to nurse him back to recovery, my Mom said to me you should be a nurse for animals, and I followed through with her advice and never looked back. What is your hope with every patient you see? My hope is to try and make them feel as comfortable as can be. Every animal is ...
  • Emily  Hoover, LVT Photo
    Emily Hoover, LVT

    Veterinary Technician

    Educational Background SUNY Orange- Pre-Dental Hygiene- 2014 Cedar Valley College DEVTP – A.A.S. Veterinary Technology- 2009 Cedar Valley College- Certificate of Veterinary Assisting- 2007 SUNY Orange- A.A.S. Visual Communications- 2002 Number of family animal companions: 6 Name(s) and breed(s): Luna, a DSH bobtail, Sashi, DSH dilute calico; Marcy, DSH tabby calico; Carli, DSH dilute calico; Kramer, a Beagle/Chow Chow mix; and goldfish. Hobbies: I enjoy spending time with my growing family, ...
  • Melissa  Howe Photo
    Melissa Howe

    Veterinary Assistant

    Educational Background: Currently in school for an Associate Degree in Veterinary Technology. What made you want to work at an animal hospital? I have always wanted to work with animals and started working here as kennel attendant in high school and fell in love with being able to help the pets and their owners. What is your hope with every patient you see? My hope is that we’re able to do the best for every patient to feel comfortable along with their owners. Who makes up your family at home? ...
  • Amy  Leve Photo
    Amy Leve

    Veterinary Assistant

    Educational Background: Penn Foster- Veterinary Technology- Present Bergen County Community College- A.S. in Office technology What made you want to work at an animal hospital? Animals have always been so interesting and amazing to me. Their behaviors and the love they give are so special. What is your hope with every patient you see? My hope with every patient we see is to provide them with a nurturing and safe environment that they will look forward to coming back to. I also strive to provide ...
  • Kyle  Meade Photo
    Kyle Meade

    Veterinary Office Coordinator

    Educational Background: Currently enrolled in the distance learning Veterinary Technician course through Cedar Valley College. Attended SUNY Orange and Rutgers University for a degree in Liberal Arts/History. What made you want to work at an animal hospital? I love animals, working with animals, and helping others. Working in an animal hospital combines all of those things. What is your hope with every patient you see? I hope that I can help each patient to have a pleasant experience at ...
  • Samantha  Gillespie Photo
    Samantha Gillespie

    Veterinary Office Coordinator

    Educational Background: Suny Orange, New Palt z What made you want to work at an animal hospital? My love for animals What is your hope with every patient you see? That they know we care about their fur babies as if they were our own. Who makes up your family at home? My Husband Jonathan and my precious kitty Westley. Do you have a mantra or philosophy that you try to live by? Always have compassion. We never know what someone else is going through so we need to keep our minds and hearts open. ...
  • Jordan  Reinhardt Photo
    Jordan Reinhardt

    Licensed Veterinary Technician

    Educational Background : A.A.S. Veterinary Science Technology, SUNY Delhi 2018 A.S. Liberal Arts in Mathematics and Natural Science, SUNY Orange 2015 What made you want to work at an animal hospital ? From a young age, I’ve always been surrounded by animals and knew I wanted to work with them. As I got older, my love for animals never faded and my passion to pursue a career in the field of veterinary medicine grew. What is your hope with every patient you see ? My hope is to provide each patient ...
  • Laney  Rickli Photo
    Laney Rickli

    Kennel Attendant

    Educational Background: High School, OU BOCES Animal Science (Vet Assistance) What made you want to work at an animal hospital? I have always known that I wanted to work with animals for a career. Ever since I was little I’ve wanted to help every animal that I come across. What is your hope with every patient you see? That they can live their lives completely and to the best, and that their owners love them dearly. Who makes up your family at home? My parents and brother, Beth, Guy, and Mason. ...
/

Let Us Tend to Your Pet 

Contact Us Today!
  • Please enter your first name.
  • Please enter your last name.
  • Please enter your phone number.
    This isn't a valid phone number.
  • Please enter your email address.
    This isn't a valid email address.
  • Please make a selection.
  • Please enter a message.