We are seeking an outstanding individual to join our enthusiastic, energetic and compassionate animal health care team as a full time receptionist. Otterkill Animal Hospital is recognized as one of the best local veterinary hospitals and ranks in the top 15 percent nationally. The successful candidate will have a love of both people and animals. We are known for providing exceptional client service. Any new employee must continue this excellence. We provide a pleasant working environment and make certain that every day is an enjoyable one for our employees.
Receptionist Job Description from the Otterkill Animal Hospital Employee Manual:
- The receptionist ensures that all clients receive the best possible client service:
a) Handles all telephone calls with a smile and according to the OAH receptionist
manual.
b) Guarantees that all visiting clients are addressed promptly and always with a
smile.
c) Confirms that service was satisfactory at the conclusion of the visit.
d) Answers all questions that clients may have or finds someone who can.
e) Calls clients to provide medical requirements for following day surgeries.
f) Provides information on and reminds clients of product use.
- The receptionist provides order and efficient data and patient flow for the hospital:
a) Schedules dental, surgical, bathing and general office visits.
b) Records, maintains and updates all physical and computerized client and patient
files.
c) Processes and delivers any telephone messages.
d) Calls to reaffirm multiple appointment schedules.
e) Invoices clients in a correct and timely fashion.
- The receptionist oversees that client areas of the Hospital maintain professional
standards:
a) Verifies that the reception area is neat and tidy.
b) Checks waiting room and bathroom for cleanliness periodically.
c) Alerts maintenance when needed.
d) Reports items for attention to manager before they come a problem.
This is a part time position and our receptionist is scheduled for 23-27 hours per week with occasional overtime as needed. Evening and Saturday availability is required. Starting salary range is $11 – $15 per hour depending on level of experience.
While the actual schedule is yet to be determined and to some extent negotiable, a sample receptionist schedule is as follows:
- Monday: 4 pm – 8 pm
- Tuesday: 3:30 pm – 8 pm
- Wednesday: OFF
- Thursday: 7:30 am – 1:00 pm or 2:30- 8:00 pm
- Friday: 8:00 am – 5:00 pm
- Alternate Sat: 8 am – 12 pm
**Please note: finish times are the actual time the animal hospital closes, therefore the actual end time often will be later than as posted.
If you feel this is the right opportunity for you, please complete an application and it will be e-mailed to us. Top candidates will be contacted by our office manager to schedule an interview.
Thank you for your interest. We look forward to hearing from you.
